General terms and conditions (full text)

General Terms and Conditions depeperwinkel
version 2026/01





Table of contents:



Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Return shipping costs in case of withdrawal

Article 8 - The price

Article 9 - Conformity and warranty

Article 10 - Delivery and execution

Article 11 - Payment

Article 12 - Complaints

Article 13 - Your rights (consumers)

Article 14 - Your privacy (consumers)


Appendix: - Privacy Policy (version 2026/01 dated 3 September 2026)


Article 1 – Definitions

In these terms and conditions, the following is understood to mean:

  1. Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
  2. Customer/Consumer: any natural person who enters into a distance contract via the website or enters into an agreement with us outside the website, with the exception of those acting on behalf of a company who have entered into a business agreement with us in this regard and hold a business account for that purpose.
  3. Day: calendar day;
  4. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  5. Model form: the model withdrawal form provided by the entrepreneur that a consumer can complete when he wishes to exercise his right of withdrawal.
  6. We/Entrepreneur: Global food and spices, established in Elst (the Netherlands), trading under the name depeperwinkel
  7. Distance contract: an order via our webshop https://www.depeperwinkel.nl
  8. Webshop/online store: the for consumers intended online store (depeperwinkel): https://www.depeperwinkel.nl
  9. General Terms and Conditions: these General Terms and Conditions;
  10. Additional Conditions: additional terms and conditions regarding specific products, services and/or deliveries.
  11. depeperwinkel, trade name of Global Food & Spices, also the name of the webshop



AArticle 2 – Identity of the entrepreneur

Company name: Global food and spices hereinafter referred to depeperwinkel

Branch:  Henriette Roland Holstlaan 25 6662LA Elst (Gld) NL

Phone number: +31 (0) 481 785 767 (working days from 9 a.m. to 5 p.m.00 hours)

Chamber of Commerce number:  66141710

VAT ID number:  NL 0001245804B67


Article 3 – Applicability

  1. These general terms and conditions apply to every offer and every order in the webshop of depeperwinkel.
  2. In addition to these general terms and conditions, supplementary conditions may apply to specific products, services, or deliveries, such as regarding shipping,
  3. Before the actual purchase is made in the webshop, the customer is asked to read the general terms and conditions and to agree to them. The text of the general terms and conditions is available on the website in digital form—directly readable—and can also be downloaded from the website in PDF format.
  4. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted 'in the spirit' thereof.


Article 4 - The offer

  1. All prices in the webshop are indicated in euros and are including sales tax. In the webshop, you will find a description of the offered products that is as complete and accurate as possible, accompanied by image(s). The images are a true representation of the offered products but cannot give rise to claims for compensation or termination of the agreement.
  2. If an offer has a limited validity period or there is limited stock, this is explicitly stated on the product pages.
  3. Obvious errors or mistakes in the offer do not bind the entrepreneur.
  4. At the bottom of every page in the webshop, you will find links to payment, delivery, and shipping methods;


Article 5 - The agreement

  1. The agreement is concluded electronically via the webshop. We will confirm your order as soon as possible.


Article 6 – Right of withdrawal

  1. You have the right to your order within 14 days to cancel after the day of receipt without giving a reason.
  2. To exercise this right, you must notify us using our withdrawal form.
    You will find this form in digital form in the menu at the bottom of the web pages and in paper form with the packing slip and the invoice with your order. Please fill out the form. The paper version must be signed by you.
  3. As soon as your notification of withdrawal has been received, you will receive a confirmation from us with the return instructions. You must return the withdrawn product, or the withdrawn products, respectively. within 14 days to return to us upon receipt of this confirmation. Upon request, we will send you a digital return label for you to print.
  4. It is your responsibility to handle the received products and their packaging with care. You may only unpack or use products to the extent necessary to determine their nature, characteristics, and function. For hygienic reasons, sealed food products cannot be returned if the seal has been broken.If you handle the item in a different manner, you are liable for any decrease in value of the item caused thereby, unless the Webshop failed to provide you with all legally required information regarding the Right of Withdrawal before or at the time of concluding the Agreement;
  5. To return the item (the product) to the Webshop within 14 days, calculated from the day after the day on which you made the declaration referred to in Article 9.2. The direct costs of returning an item shall be borne by you, but only if the Webshop informed you of this prior to the conclusion of the Agreement; 
  6. To return the item as much as possible with all supplied accessories, in the original condition and packaging, and in accordance with the instructions that the Webshop has reasonably and clearly provided to you.
  7. You must be able to prove that the product was returned on time by means of proof of shipment.


Article 7 - Refund in case of withdrawal

  1. If you have cancelled the entire order, you will be credited the full order amount, including shipping costs. In the event of a partial cancellation, this will be done proportionally. The direct costs of return shipment are for you at all times. The provisions of paragraph 3 apply to this.
  2. If, in the webshop's judgment, you have deviated from the assessment of a product according to customary standards, such as by breaking the seal, careless handling of the spices, or the physical use of tools such as a spice grinder, the webshop has the right to apply a reduction in value.
  3. If you exercise your right of withdrawal, the direct costs of returning the item (from your home address to the Dutch address of our webshop) will be at your expense. If you leave the handling of the return label to us, we will charge you a fee for this. € 7,50 charge .
  4. We will refund the net amount owed to you within 14 days after registration of your return.


Article 8 - The price

  1. The prices in the webshop include the applicable VAT.
  2. The prices are binding, subject to unintentional errors, such as obvious typographical errors. No liability is accepted for the consequences of such errors. We are not obliged to deliver the product at the incorrectly stated price.


Article 9 - Conformity and Warranty

  1. We guarantee that our products meet the specifications listed in the webshop.
  2. If your delivery nevertheless shows defects and/or products have been delivered incorrectly, you must report this to us without delay, no later than 7 days after delivery.

    a. We will send you a confirmation of receipt of your report within two working days, along with our proposal for remedying the defect and instructions for any potential return. We may ask you to send photographic evidence to support your report. We will then arrange for the immediate shipment of the replacement products.

    b. Please note that we may require the product, including any supplied accessories, to be returned in its original condition and in the original packaging.
  3. The entrepreneur's warranty period does not necessarily correspond to the manufacturer's warranty period.The entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
  4. The warranty does not apply if:
    1. The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;
    2. The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or in violation of the instructions for use.


Article 10 - Delivery and execution

  1. As a rule, we hand over your order to a carrier on the first working day following your order. We will notify you immediately of any delay in processing. In any case, your order will be handed over to the carrier within 5 working days of ordering.
  2. We will send your order via standard courier service and, if possible, as a letter package. Within the Netherlands, the package will normally be delivered within two working days, depending on the delivery conditions at your address. You will receive the track and trace details with which you can follow the progress of the delivery.
  3. Packages sent abroad inherently take longer, depending on the country, address, and carrier. We select the carrier most suitable for a given country. You will receive track and trace details allowing you to monitor the progress of the delivery.
  4. The place of delivery is the address, parcel locker, or service point you specified when placing the order. Should you be unable to accept a delivery, the carrier will still enable you to receive your package(s) by depositing them in a parcel locker or at a service point near the address.
  5. If the package has not been delivered within 14 days at the latest, or within 21 days abroad, you have the right to cancel the purchase without further costs. Notify us of this without delay, and refuse to accept the shipment.
    If you are unable to refuse the shipment, for example because the package has been delivered to a neighbor or at the reception, do not open the packaging but contact us.
  6. The risk of damage and/or loss of products rests with us until the moment of delivery to us.

    Should a shipment therefore arrive so damaged that you suspect the contents may be damaged and you are unable to determine whether the products arrived damaged or undamaged, refuse to accept the order, so that the carrier takes the products back immediately. Never accepts packaging damaged to that extent.
    Even if your neighbors or reception have accepted the package, do not open the packaging yet, but contact us immediately. We will determine in consultation how to handle the damaged package.


Article 11 - Payment

  1. All goods and services are paid for in advance using the payment options offered in the webshop.


Article 12 – Complaints

  1. The Webshop has a clear complaints procedure. The Webshop handles every complaint in accordance with the complaints procedure described in this policy. You can find the link to this complaints procedure in the footer on the web pages.
  2. If you have a complaint regarding the performance of the Agreement, you must submit it to the Webshop within two months of discovering the defect, fully and clearly described.
  3. The online store responds as much as possible. within 14 days upon receipt of the complaint. If a complaint requires a longer processing time, you will receive an acknowledgment of receipt within the aforementioned period of 14 days, which will include at least an indication of when you can expect a more detailed response.
  4. In the event of complaints, you must always first contact the Webshop and investigate whether the Webshop can offer you a suitable solution. If the Webshop is affiliated with WebwinkelKeur and the parties cannot resolve the matter amicably, you may turn to WebwinkelKeur (www.webwinkelkeur.nl). WebwinkelKeur mediates free of charge. You can check whether the webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/.
  5. If mediation by WebwinkelKeur does not lead to a solution, you may also submit the complaint to the independent disputes committee designated by WebwinkelKeur. If you choose to do so, costs may be charged to you.



Article 13 - Liability


depeperwinkel accepts statutory obligations to pay compensation only to the extent apparent from this article:

  1. If depeperwinkel is in attributable default in the performance of the Agreement, then depeperwinkel never obliged to pay more compensation than compensation for the value of the performance that was not rendered.
    Any liability of depeperwinkel liability for any other form of damage is excluded, including supplementary compensation in any form whatsoever, compensation for indirect damage or consequential damage, or damage due to lost turnover or profit.
  2. depeperwinkel assumes no responsibility and is not legally liable for damage to persons and property caused in any way whatsoever, resulting from improper or unskilled use of the delivered products.
  3. Global food and spices undertakes to comply with the guarantees as stated on the website to the best of its ability; however, no obligation of result can be attached thereto. Under no circumstances shall the guarantees give rise to the awarding of compensation.


Article 14 - Your privacy (consumers)

We have set out your privacy rights in a separate document available for consultation, named Privacy Policy depeperwinkel which is attached to these General Terms and Conditions and forms an integral whole therewith. In this document, we set out your right to restriction of processing, as well as the right to portability, access, rectification, and objection.