General terms and conditions (summary)

Here you will find an explanation of our General Terms and Conditions for consumer sales. You can download the exact text of the General Terms and Conditions and view them on the site:

Download the General Terms and Conditions in PDF format

Read the full text on the site

We advise you to carefully read the full version of our General Terms and Conditions. The General Terms and Conditions apply to all offers and all agreements with private customers via this website intended for consumers (B2C). Dutch law applies to our terms and conditions. We provide the text below as a service. No rights can be derived from it. 

Privacy

We consider privacy extremely important, which is why this topic takes first place. We have structured our entire process in accordance with the GDPR. The web environment is secure; you can recognize this security by the padlock icon in your browser. In the footer of the web pages, you will find all references to documents and procedures related to this subject, including our Privacy Policy. 

How can you reach us?

The easiest way to reach us is via the contact form (mail link at the bottom of every page) or by email to this address. We can be reached by telephone on working days at +31 (0) 481 785 767. And our chatbox is open regularly, but not always.

You can order our products exclusively via our webshop. depeperwinkel.nl. depeperwinkel has no physical store.

Offer

All products offered on the website are in stock unless stated otherwise. Every offer is subject to availability. All products are provided with the most complete description possible and true-to-life images so that you can make the right choice. If an offer is only valid temporarily – such as a discount – we will explicitly state this in the offer. All prices include (Dutch) value added tax (VAT).

For consumers from other EU countries: depeperwinkel is not (yet) connected to OSS, the European One Stop system that makes it possible to apply the VAT applicable in the country where the consumer resides, and, as far as business customers are concerned, to claim a refund from their own tax authority.

Distance selling (webshop)

The (purchase) agreement

With every purchase, we—you as the buyer and we as the seller—enter into an agreement. You confirm this by agreeing to our offer (shopping cart) and the General Terms and Conditions. The purchase is hereby concluded and becomes irrevocable, with the understanding that you may invoke the statutory right of withdrawal.

The order

Payments via the payment button in the webshop are processed via the secure portals of the Canadian Shopify or via Pay.nl. Pay.nl is a Dutch payment institution supervised by the Dutch Central Bank. You get security above all else with the Pay.nl guarantee fund established to protect you when a webshop – us in this case – is unexpectedly unable to deliver and cannot fulfill its refund obligations.

Dispatch

We are responsible for the shipment until the moment you have received it. If your shipment does not arrive or is severely delayed, please contact us, not the carrier. We also closely monitor the shipping process ourselves via track and trace. 

Delivery

Although our products are packed with the utmost care, it is important that you take action if you nevertheless suspect that the contents of the shipment may be damaged. You may refuse to accept a damaged package. Do not forget to take a photo of the package – if possible – and in any case take a photo of any package with damage that has been accepted, in which the damage is clearly visible. Contact us as soon as possible.

Withdrawal

Withdrawal is another word for the cooling-off period. It is your right to cancel a shipment or part thereof. Statutory rules apply to this. You must exercise this right within 14 days of receiving your product(s). No reason needs to be stated. Read the conditions for exercising the right of withdrawal carefully! You can find these in the General Terms and Conditions. 

Complaint ?

Should you have any comments or remarks regarding our products, our website, or our service, we would like to hear them! The sooner you share your complaint with us, the better. We will respond the same (working) day whenever possible. 

Our General Terms and Conditions for private transactions are set out exclusively in the Dutch language. 

Last update of this summary: 3 September 2026