General terms and conditions
This is a popular summary of our general terms and conditions for private individuals. sell. You can via this link take note of our Dutch-language General Terms and Conditions
We advise you to carefully read the full version of our General Terms and Conditions as a PDF file. The General Terms and Conditions apply to all offers and all agreements with private customers via this website. Dutch law applies to these terms and conditions. We offer the summary below as a service. No rights can be derived from it.
Privacy
We consider privacy extremely important, which is why this topic takes first place. We have structured our entire process in accordance with the GDPR. The web environment is secure; you can recognize this security by the padlock icon in your browser. In the footer of the web pages, you will find all references to documents and procedures related to this subject, including our Privacy Policy.
How can you reach us?
The easiest way to reach us is via the contact form (link at the bottom of every page) or by email to this address.We can be reached by telephone on working days at +31 (0) 481-785 767. You can order our products via our webshop. depeperwinkel.nl, or at the market stall.
Offer
All products offered on the website are in stock unless stated otherwise. Every offer is subject to availability. All products are provided with the most complete description possible and true-to-life images so that you can make the right choice. If an offer is only valid temporarily – such as a discount – we will explicitly state this in the offer.
Distance selling (webshop)
The (purchase) agreement
With every purchase, we—you as the buyer and we as the seller—enter into an agreement. You confirm this by agreeing to our offer (shopping cart) and the General Terms and Conditions. The purchase is hereby concluded and becomes irrevocable, with the understanding that you may invoke the statutory right of withdrawal (see below).
The order
Payments via the payment button in the webshop are processed via the secure portal of the Canadian Shopify or Pay.nl. Pay.nl is a Dutch payment institution supervised by the Dutch Central Bank. You get security above all else with the Pay.nl guarantee fund established to protect you when a webshop – us in this case – is unexpectedly unable to deliver and cannot fulfill its refund obligations.
Dispatch
We are responsible for the shipment until the moment you have received it. If your shipment does not arrive or is severely delayed, please contact us, not the carrier. We also closely monitor the shipping process ourselves via track and trace.
Delivery
Because spices are excluded from the right of withdrawal (see below), it is important that you refuse a shipment if you suspect that the contents of the shipment may be damaged or if the package is visibly damaged. Take a photo of the package so that the damage is clearly visible before you open it, and contact us immediately if, despite all care, there is anything wrong with the shipment.
No-show
When a package is presented without defects but refused, or is handed over to a service point but is not collected, the following is retained:
Withdrawal
Withdrawal is another word for the cooling-off period. Statutory rules apply to this. You must exercise this right within 14 days of receiving your product(s). No statement of reason is required. Perishable goods and custom-made items - we fulfill our own brand spices Freshly cut per order in the quantity you desire are excluded from the right of withdrawal; the same applies to (already) used products. Please read the conditions for exercising the right of withdrawal carefully! You can find these in the footer on all web pages.
Return
We have established rules for returns that you must strictly adhere to. Please read the return rules via the link in the footer of the webpage.
Complaint ?
Should you have any comments or remarks regarding our products, our website, or our service, we would like to hear them! The sooner you share your complaint with us, the better. We will respond the same (working) day whenever possible.
Our General Terms and Conditions for private transactions are set out exclusively in the Dutch language. You can view the current version via the link below:
Last update of this summary: January 1, 2026