Right of withdrawal

The legislator has provided the possibility to return articles delivered by an online store to the store without giving a reason and to cancel the order. This is called right of withdrawal called. The period within which a claim can be made is called the cooling-off period (cooling off period) named.

The law provides for a cooling-off period of fourteen calendar days after delivery. But beware. Perishable foods are excluded from the right of withdrawal for hygienic reasons (food safety), as are custom-made products.

This exclusion applies to all spices offered by us, also because we package each order separately in the quantity requested by the customer. The right of withdrawal therefore only applies to non-food items.

If you exercise your right of withdrawal, we will immediately send you an email confirming your notification and explaining the procedure.

How does it work?

Based on the right of withdrawal, you have the option to cancel the purchase and request a refund of the purchase price, or to request an equivalent replacement product. Should you choose the latter, we will ensure - subject to availability - immediate dispatch of the returned product after receipt of the return shipment.

Any price differences in your favour will be settled with you immediately by means of a refund. In the event of additional payment, you will receive an additional order from us with a payment request. Your new article will be sent to you as soon as possible after receipt of the additional payment. In both cases, you will receive a written confirmation of the agreements from us.

After you have indicated within the cooling-off period that you wish to make use of the right of withdrawal, you have - again - fourteen calendar days to return your purchase, provided it is unused and undamaged and in compliance with below are the rules of the game.

Who pays what?

The right of withdrawal entitles you to a refund of the purchase costs of the product(s) in question, including the reimbursement paid for the handling and shipping costs of the initial shipment, if the withdrawal does not concern all products received on a pro rata basis.

The costs of returning the product are at your expense, unless expressly agreed otherwise with you.

Important! Refusal and no-show - return shipping costs

Unless you refuse a package because it arrived damaged (take a photo of that and send it to us) or pay the return costs yourself, We are entitled to charge the actual costs incurred for the return. As these costs may vary we will charge you the minimum amount of now €7.50 incl. VAT will be charged.. Once the package is back with us, your order will be (partially) cancelled and this amount will be deducted from the refund.

Three rules for returns

1. the product has not been used

Every buyer is allowed to assess a product for functioning. This is considered 'not used', provided that the assessment has been done with care. For example, the product may not be tested extensively. In the case of pepper mills, this means that they may be tried empty. If there is a problem after filling, we refer you to the guarantee scheme.

2. the product is undamaged

This is self-explanatory. If you have received the product damaged, please contact us immediately after receipt via our contact form or by telephone with the helpdesk.Always assess upon receipt whether the packaging is damaged, and you may suspect that the contents are also damaged. Refuse seriously damaged packaging!

3. the product is properly packaged and shipped with correct postage

Please note! We do not accept packages that are subject to penalty postage. Ensure sufficient postage, and do not use a letter package stamp to send a (larger) package.

Refund

If the above rules are met, we will instruct you to make a refund within 48 hours of receipt of the returned product, deducting any actual return costs incurred by us (see above).
In general, you will receive the payment in your account two to five days after the transfer. If the rules of the game are not met, we reserve all rights.

Last update: April 17, 2025