Cancellation - return - right of withdrawal
The legislator has provided for the possibility to return items delivered by an online store to the store without giving a reason and to cancel the order. This becomes the right of withdrawal mentioned. The period within which a claim can be made is called the cooling-off period (cooling-off period) named.
In accordance with EU Directive 2023/2673, the cooling period is 14 days, calculated from the day of receipt: You have the right to cancel your order up to 14 days after the day of receipt without giving any reason.
If you exercise your right of withdrawal, the product, together with all delivered accessories and – if reasonably possible – in its original condition and packaging, shall be returned to the
Should the product be damaged or the packaging more damaged than necessary to sell the product, then we can depreciation pass on the cost of the product to you. Therefore, handle the product with care and ensure that it is properly packaged when returning it.
You will then receive a credit for the full order amount, including shipping costs. If you cancel your order in full, the full order amount, including shipping costs, will be credited.
Only the costs for returning the item from your home to the webshop are at your own expense. We will refund the order amount due within 14 days after registration of your return, provided that the product has already been received back in good order or you have demonstrated that the product has been returned.
If you partially cancel your order, the refund will be pro rata.
How does it work in practice?
You use the withdrawal button (our digital form)
You will find this 'button' below the text 'withdrawal button' in the Important menu at the bottom of every page.
You use the enclosed paper withdrawal form.
With your order, in addition to the packing slip and the invoice, you will find a withdrawal form containing all order details. You can fill out this form manually and send it to us by post after signing it, or scan it and send us the scan by email. The form contains the necessary instructions for using it.
You use the form to download here.
Click here or click on the image below to download this form and print it yourself. If you run out of space, no problem; in that case, also use the blank back of the printed form. Sign this to confirm.
Return shipment
From the moment that We have agreed that a product or entire shipment can be returned; it is now up to you. It is now your responsibility to properly pack the return shipment and to stamp it correctly and sufficiently.
Our return address is
Henriëtte Roland Holstlaan 25
6662 LA Elst - The Netherlands
You can also ask us to take care of the return label for you. We charge customers in the Netherlands, Belgium, and Germany a fixed fee of € 7,50, as a contribution towards the costs incurred in arranging the return label. We will offset this amount against the amount to be refunded to you, where possible.
If you live in one of the other EU countries, please inquire about the return reimbursement in your situation.
Return from the service point (or parcel locker)
If you do not pick up a package at a service point or parcel locker, the courier service will return it to us after 5-7 days. The courier service will charge us for the return costs. Since failure to pick up an order sent to you is considered a full cancellation, we will also charge the aforementioned fixed fee. with the refund of the full order amount paid by you.
We reserve the right to refuse an improperly packaged shipment or a shipment subject to penalty postage.
Footnote. This page pertains to withdrawal/cancellation, not to returns due to damage to the shipment or contents through no fault of your own. If this is the case, the costs, including those of the return shipment, will be borne by us.
Last update: September 7, 2026