Send and receive

We attach great importance to quality and make every order to measure. We do not keep pre-packaged stock of spices! Orders placed before 3:00 PM are normally shipped the same day, or the day after. You can expect your order within 1 to 2 working days. 

In the unlikely event that we are unable to ship your order within five days of purchase (your payment), we will notify you immediately. After all, you have the right to cancel the purchase if we do not proceed with delivery within 5 working days (General Terms and Conditions, Article 11, paragraph 3).

PostNL

Our standard delivery service is PostNL, due to their good service and good distribution of delivery points. We use the PostNL parcel service and PostNL letter mail. via the parcel service

If your order fits in a letterbox box, we will always send it by letter post, even if you have chosen delivery via a service point. 

PostNL service point

As soon as the shipment has been delivered to the selected service point, you will receive a notification from PostNL. You have seven days to pick up the package there. If you have not done so after three days, you will receive a reminder. If the package remains there for a week, it will be considered undeliverable and returned to us. Your purchase will be considered refused. 

Rates
See our overview of domestic rates

Damaged package?

We ensure practical, proper packaging and ask you to be critical of the condition of the package upon arrival. You have the right to refuse a package if it is visibly damaged and you have reasonable grounds to suspect that the contents may be damaged or incomplete.

Discuss this with the delivery person, who will make a note of it on the handheld terminal, and take a photo if possible—do this yourself as well if possible—clearly showing the damage. Notify us immediately so that we can quickly find a solution.

If the packaging is undamaged but the contents are damaged or incomplete, please contact us immediately. You can do this via the contact form, telephone, or chat function. In that case, please also take a photo.

Right of withdrawal

You have a legal right to revoke an order in whole or in part. If you wish to exercise this right, please read carefully what you need to do on our page. Right of withdrawal. 

Last modified on 3 September 2026