Shipping and returns
We ship our products in sustainable packaging (as little plastic as possible), as a letter package or as a postal package. Your order will normally be prepared and shipped on the day of receipt of your payment. If we are unable to ship your order within five days of purchase (your payment), we will notify you as soon as possible. After all, you have the right to cancel the purchase if we do not deliver within 5 working days (General terms and conditions art 11 paragraph 3).
We do almost all shipments with DHL, especially within the Netherlands. DHL offers the option of letterbox packages with track and trace, a convenient option. After all, you don't have to be at home. Our jars, and that also applies to pepper mills and gift boxes, are always sent by parcel post, to the (home) address or DHL service point specified by you.
As soon as the shipment has been delivered to the service point, you will receive a message from DHL. You have seven days to collect the package there. If you have not done so after three days, you will receive a reminder. When the package has been there for a week, it is considered undeliverable and returned to us. Your purchase amount (including shipping costs) will be refunded after receipt of the package.
We provide practical, sound packaging and ask you to be critical of the condition of the package when it arrives. You have the right to refuse a package if it is visibly damaged and you have reasonable grounds to believe that the contents may be damaged or incomplete.
Discuss this with the deliverer, who will make a note of this in the hand terminal, and if possible take a photo of it, which clearly shows the damage. Notify us immediately.
If the packaging is undamaged, but the contents are nevertheless damaged or incomplete, also in this case contact us immediately via the contact form, telephone or chat function. In that case, take a picture of it too.
Return shipments (right of withdrawal)
We keep a limited stock of packaged spices to ensure freshness. The majority of orders are not packed until after the confirmation of the order. Partly for this reason, our spices are excluded from the right of withdrawal.
The statutory cooling-off period of 14 days after receipt of the product does apply to non-food items. If you want to make use of the right of withdrawal, please read carefully what you need to do on our Right of withdrawal page.
Last change on 1 January 2023