Shipping and returns
We attach great importance to quality and make every order to measure. We do not keep pre-packaged stock of spices! Orders placed before 3:00 PM are normally shipped the same day, or the day after. You can expect your order within 1 to 2 working days.
In the unlikely event that we are unable to ship your order within five days of purchase (your payment), we will notify you immediately. After all, you have the right to cancel the purchase if we do not proceed with delivery within 5 working days (General Terms and Conditions, Article 11, paragraph 3).
PostNL
Our standard delivery service is PostNL, due to their good service and good distribution of delivery points. We use the PostNL parcel service and, as of July 12, 2026, PostNL letter mail via the parcel service. In both cases, the parcel is scanned upon delivery.
If your order fits in a letterbox box, we will always send it by letter post, even if you have chosen delivery via a service point.
PostNL service point
As soon as the shipment has been delivered to the selected service point, you will receive a notification from PostNL. You have seven days to pick up the package there. If you have not done so after three days, you will receive a reminder. If the package remains there for a week, it will be considered undeliverable and returned to us. Your purchase will be considered refused. - see below no-show
Rates
See our overview of domestic rates
Damaged package?
We ensure practical, proper packaging and ask you to be critical of the condition of the package upon arrival. You have the right to refuse a package if it is visibly damaged and you have reasonable grounds to suspect that the contents may be damaged or incomplete.
Discuss this with the delivery driver, who will make a note of it on the handheld terminal, and take a photo if possible—do this yourself as well if possible—clearly showing the damage. Notify us immediately.
When the packaging is undamaged, but the contents are nevertheless damaged or incomplete, take immediate action in this case as well contact us via the contact form, telephone, or chat function. In that case, please take a photo of it as well.
Returns and right of withdrawal
We maintain a limited stock of packaged spices to ensure freshness. The majority of orders are only packed after order confirmation. Due to our concern for your food safety, all spices packaged by us at your request are excluded from the statutory right of withdrawal.
The right of withdrawal applies without restriction to our spice grinders.
If you wish to exercise your right of withdrawal, please read carefully what you need to do on our Right of Withdrawal page.
Important! We are forced to enforce a "no-show" policy.
Unfortunately, it sometimes happens that a package is not collected from a service point and is returned. In that case, we are charged the costs of this return shipment and may have to write off the returned products. You can understand that we consider failure to collect a package as a no-show, comparable to a restaurant reservation that you do not use.
We will take you in case of a 'no show' € 7,50 charged, which we deduct from the refund amount due to you.
Last modified on July 1, 2025