Your question or complaint

It can happen that something does not go entirely as planned. Whether it concerns the functioning of the website, a payment, or something else. In that case, we are happy to assist you.

You can call us during office hours, but you can also submit your question or complaint to us by email. To do so, use the email button at the bottom of the page, or send an email to vraag@depeperwinkel. 

And do you have a complaint? You can find our complaints procedure in Article 12 of the General Terms and Conditions. This includes, among other things—very important—the deadlines to be observed. 

Question or complaint, we will work it out together, and if not, and your complaint escalates into a dispute, it is possible to register this dispute for mediation via WebwinkelKeur via this link: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

You will understand that our motto is: together we always find a solution!